1. Agreement to Terms

By accessing this website or engaging Human-Lab for services, you agree to be bound by these Terms of Service, together with any proposal, statement of work, quotation, or other written agreement accepted between you and Human-Lab. If you do not agree with these terms, you should not use this website or engage our services.

2. Scope of Services

Human-Lab provides professional services including, but not limited to, design strategy, business innovation, AI strategy, automation, workshops, advisory services, service design, product design, transformation support, and related consulting services.

• Services are delivered as described in an accepted proposal, statement of work, or written agreement
• Any timeline, deliverable, or milestone depends on timely collaboration and input from the client
• Unless explicitly agreed otherwise, our services are provided on a business-to-business basis
• Website content is for general information only and does not constitute binding advice or an offer

3. Fees, Invoicing, and Payment

All fees are stated in euros (EUR) unless otherwise agreed in writing. Client fees, billing structure, and payment terms will be specified in the applicable proposal, quotation, or invoice.

• All prices are exclusive of VAT unless expressly stated otherwise
• Approved out-of-pocket expenses may be invoiced separately where relevant
• Work beyond the agreed scope may be quoted and billed separately

4. Client Responsibilities

The client is responsible for providing timely access to relevant people, information, systems, materials, approvals, and feedback necessary for Human-Lab to perform the agreed services.

5. Intellectual Property Rights

Unless otherwise agreed in writing, Human-Lab retains ownership of its pre-existing materials, methods, frameworks, know-how, processes, tools, templates, and any intellectual property developed independently of the client project.

• The client receives the rights expressly granted in the relevant proposal or written agreement
• Ownership or license to final deliverables transfers only to the extent agreed and after full payment of all undisputed fees
• Human-Lab may retain the right to reuse general know-how, ideas, methods, and non-confidential learnings
• The client warrants that any materials supplied to Human-Lab may lawfully be used for the project

6. Confidentiality

Each party shall keep confidential any non-public business, commercial, technical, or operational information received from the other party and shall not disclose such information except where necessary for the performance of the services or where required by law.

This obligation does not apply to information that is already public, lawfully obtained from a third party, independently developed, or disclosed with prior written consent.

7. Data Protection and AI Use

Where Human-Lab processes personal data on behalf of a client, the parties may enter into a separate data processing agreement where required by applicable law. Each party remains responsible for complying with its own obligations under applicable privacy and data protection laws, including the GDPR where relevant.

8. Website Use and Acceptable Conduct

You may not misuse this website, attempt to interfere with its operation, introduce malicious code, scrape content in an abusive manner, or use the website for unlawful purposes.

• No unauthorized copying of protected website content, branding, or materials
• No attempts to gain unauthorized access to systems or infrastructure
• No use of the website in violation of applicable law or third-party rights

9. Disclaimers

Human-Lab provides its website and services on a professional best-efforts basis. Except as expressly agreed in writing, all services, content, insights, recommendations, and materials are provided “as is” and “as available” without warranties of any kind, whether express or implied.

10. Limitation of Liability

To the maximum extent permitted by law, Human-Lab shall not be liable for any indirect, incidental, consequential, special, punitive, or loss-of-profit damages, or for loss of data, business, goodwill, or anticipated savings arising out of or in connection with the website or the services.

Human-Lab’s total aggregate liability under or in connection with the services shall, unless otherwise agreed in writing, be limited to the total fees actually paid by the client to Human-Lab for the specific services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.

11. Indemnification

The client agrees to indemnify and hold Human-Lab harmless from claims, losses, liabilities, and expenses arising out of materials, instructions, data, or other content supplied by the client, or from the client’s unlawful use of the services or deliverables.

12. Termination

Either party may terminate an ongoing engagement in accordance with the termination terms set out in the applicable proposal, statement of work, or written agreement. Where no specific termination clause has been agreed, either party may terminate by written notice within a reasonable notice period, subject to payment for work performed and committed costs incurred up to the effective termination date.

Human-Lab may suspend or terminate services immediately if the client materially breaches these terms, fails to pay undisputed invoices, or uses the services unlawfully.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Norway. Any dispute arising out of or in connection with these Terms or the services shall be subject to the jurisdiction of the ordinary courts of Norway, unless otherwise required by applicable law or agreed in writing.

14. Changes to Terms

Human-Lab may update these Terms of Service from time to time. The latest version will always be published on this page with the updated revision date.

15. Contact Information

If you have questions regarding these Terms of Service, please contact Human-Lab at:

• Email: contact@human-lab.eu
• Address: Stasjonsveien 20D, 4018 Stavanger, Norway
• Phone: +47 940 19 852